Adult emergency services

In case of a life-threatening emergency or if you need immediate help, call the emergency number 112.

Under life-threatening conditions you have to act fast. Here are examples of such conditions:

• a person does not breathe or you cannot awake him/her
• severe shortness of breath / breathing difficulties
• chest pain
• sudden speech difficulty and/or muscle weakness on one side of the body, one-sided facial droop
• sudden, intense vertigo (dizziness)
• convulsions
• major bleeding
• injuries to the head followed by a depressed level or loss of consciousness
• traffic accident
• fall from a height.

Conditions that require emergency care include:

• ongoing irregular heart beat (arrhythmia)
• chest pain
• injuries, possibly broken bone (fracture) or heavily bleeding wounds
• ongoing nose bleed
• intense stomach pain
• intolerable, sudden pain
• mental disturbance, intensive anxiety, hallucinations
• snake bite (viper)
• severe allergic reaction
• breathing difficulties
• disturbed level of consciousness
• sudden impairment of your general condition
• stroke symptoms, e.g., numbness or facial droop, speech difficulties.

You can reach the telephone service of Emergency services at phone 116117. Please call our medical help line at phone 116117 if you think you may need emergency care or if you need information about the available health care services or treatment advice.

Use the Omaolo online service to evaluate your own symptoms and for advice on how you may treat yourself at home or where to go for help.

The patients are attended to in order of urgency and that is why waiting times may vary.

On weekdays your health care centre provides you with the necessary health services at working hours. If you have a non-urgent health problem, contact your own health care centre. Outside the working hours of the health care centre, call number 116117 to reach the emergency telephone service.

In urgent situations you may go straight to Emergency services: 

• if you don't reach the telephone services in a reasonable time
• if you cannot make the phone call.

On weekdays at working hours your health station provides you with the necessary health services. If you have a non-urgent health problem, contact your own health station. Most health problems can be solved at the health station.

Examples of such health problems are:

• regular flu or fever
• prolonged back pain
• prescription renewals
• need for or prolongation of sick leave
• prolonged (chronic) ailments.

You will find more information about health station services at Varha.fi.

• your Kela card
• a list of / information on the medicines you are taking
• Information on your allergies
• asthma inhalers, insulins and eye drops
• the follow-up card from the child health clinic, if the patient is a child under school age

A list of your current medication improves your safety as a patient and facilitates your emergency treatment.

It’s best to leave jewellery and other valuable items and excessive amounts of cash at home. You will be billed for your visit to Emergency services by an invoice sent to your about two weeks after your visit.

If your condition allows, you may arrive at Emergency services by your own car, public transport or escorted by a friend or relative. Check online the contact information and parking areas of the emergency clinic you will visit (Emergency services at Tyks and emergency clinics in Loimaa, Salo and Uusikaupunki).

If you have problems with your vision, feel dizzy, have bouts of conscience loss, irregular heart beat, chest pain or some other condition that jeopardizes you ability to drive a car, don’t drive.

Kela taxi

If it turns out that you will need to visit an emergency clinic or Emergency services at Tyks but that you do not need treatment or surveillance during transport, pre-hospital emergency care may call a Kela taxi for you. The taxi will take you to the hospital.

For travel imbursement, the Kela taxi must be booked at the regional dispatch center. You will be reimbursed straight away and will only need to pay a copayment of up to a certain price.

There is more about Kela reimbursed taxi services online at How to book a Kela taxi.

After arriving, register yourself at the service point in the entry hall or take a queue number from the device by the door.

At the service point we will check your contact information: address, phone number, closest of kin and other pertinent information. Your contact information will be checked every time you visit an emergency clinic or the Emergency services at Tyks.

Please memorize your regular medication and allergies, if any.

Proper hand hygiene is crucial. You will find facilities for hand washing and disinfectant dispensers are at your disposal in the waiting areas.

• Without permission, photography and publicizing photos are prohibited.
• Photography is prohibited in the treatment facilities.
• The responsible person at Emergency services gives permission to take photos.

The entry hall is the only area of Emergency services where photography is allowed without formal permission. If identifiable persons appear in images (photos or videos), each one of them must consent to being photographed or videoed. If identifiable persons appear in images, each one of them must consent to the image being published in newspapers, online or in social media. If consent has not been obtained, the images cannot be published and this is the case also for social media with user limitations, e.g., the Facebook.